CQA Pre-Employment Assessment Leads the Market
This year, 617 home care companies completed the annual benchmarking survey, and 22% said they use an online pre-employment assessment tool to help in their selection. CQA leads the market by a significant margin.
Here is a list of the top providers of online assessments and the percentage of survey respondents who use them:
- Caregiver Quality Assurance – 32.1%
- Care Profiler – 11.5%
- People Clues – 5.1%
- DISC from Inscape Publishing – 3.8%
- Profiles International – 2.6%
- Kolbe Index – 1.3%
What sets the CQA assessment apart from the others listed is the four dimensions of assessment – attitudes, behavior, cognitive ability, and engagement. Most of the others only measure behavior.
Sources of Competitive Advantage
The 2013 Private Duty Benchmarking Study also shows the top 5 things that set a home care agency apart from their competitors:
1. Caregiver Quality – 39.3%
2. 24/7 Availability – 36.1%
3. Client Satisfaction – 27.3%
4. Exceptional Customer Service – 24.6%
5. Professionalism of the Agency – 15.7%
If you want to gain competitive advantage in your local marketplace, begin by using the best-selling pre-employment screening tool to assure caregiver quality. Become a member of Caregiver Quality Assurance®.
Get Your Copy of the Private Duty Benchmark Report
To learn more about the results of this industry leading report, order your copy of the 2013 Private Duty Benchmarking Report.