The Home Care Leader’s Role as Coach

By Stephen Tweed  The other day I was having a conversation with my wife and business partner, Elizabeth Jeffries, RN, CSP, CPAE, about some follow up she is doing with a client.  Elizabeth coaches Physician Leaders in Academic Schools of … Continue reading

Where Do Your Best Clients Come From?

By Stephen Tweed  A few weeks ago I spoke at the closing general session for the annual conference of the third largest franchise company in our industry on the topic of “Scaling Your Home Care Business with Data Oriented Decision … Continue reading

Using Data to Improve Recruiting and Retention

By Stephen Tweed If you are like most home care companies, the biggest barrier to growing your business is caregiver recruiting and retention.  We’ve been studying this issue for the past two years during the COVID Pandemic to get a … Continue reading

The Behavior You Permit You Promote

By Stephen Tweed  This month is Company Culture Month for the Home Care CEO Mastermind Groups, and our Mastermind Town Hall will focus on creating a “Caregiver First” Culture. You’ve read our posts before so you know that we define … Continue reading

State of Home Care: Industry at a Crossroads

By Stephen Tweed  What is the state of the home care industry in America? After ten years of explosive growth, two years of the COVID pandemic, and twelve years of industry benchmarking, where are we now as an industry? Some … Continue reading