By Stephen Tweed How do you measure the success of your home care business? What are the key metrics or KPI’s that you track in your business? How do you use this information to make better business decisions? Many years … Continue reading
By Stephen Tweed A few weeks ago, I presented the closing general session for one of the largest organizations in Home Care. I delivered a new keynote speech titled “Scaling Your Business with Data Oriented Decision Making.” Of course, I … Continue reading
By Stephen Tweed A few weeks ago I spoke at the closing general session for the annual conference of the third largest franchise company in our industry on the topic of “Scaling Your Home Care Business with Data Oriented Decision … Continue reading
By Stephen Tweed For the past few days, I’ve been reviewing the new data from the 2022 HCP Benchmarking Study from Home Care Pulse. I was looking through the Recruiting and Retention tab for any new insights that might help … Continue reading
By Stephen Tweed If you are like most home care companies, the biggest barrier to growing your business is caregiver recruiting and retention. We’ve been studying this issue for the past two years during the COVID Pandemic to get a … Continue reading
By Stephen Tweed What is the state of the home care industry in America? After ten years of explosive growth, two years of the COVID pandemic, and twelve years of industry benchmarking, where are we now as an industry? Some … Continue reading
“Without the data, you are just another person with an opinion.” W. Edwards Deming. By Stephen Tweed You’ve heard me say it, or you have seen it in my writing. “What gets measured gets managed, what gets rewarded gets … Continue reading
By Stephen Tweed What are you doing to get ready for 2022? What did you learn in 2021 that will help you grow your business this year? What are the outside forces and trends in our industry that will affect … Continue reading
By Stephen Tweed A few years ago, my friend and professional speaking colleague, David Newman, wrote an article for professional speakers about why we should serve the top of our market. This fits perfectly with a conversation we were having … Continue reading
By Stephen Tweed We are three weeks into the New Year. How was your 2021? What will your 2022 look like? What was your total revenue for 2021? How did your annual revenue compare to last year? Were you up, … Continue reading
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